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customer experience

The Rise of Voice AI Fraud: A New Threat to Customer Experience in Contact Centers

25 October 2025 by Elena

Short on time? Here’s what you need to remember: Understanding the Growing Impact of Voice AI Fraud in Contact Centers The evolution of artificial intelligence … Read More

Categories AI & Audio Tech Tags contact centers, customer experience, cybersecurity, fraud, voice ai Leave a comment

taco bell overhauls its ai drive-thru system after an unusual incident where one customer ordered 18,000 cups of water, aiming to improve accuracy and customer experience.

Taco Bell Revamps AI Drive-Thru Following Extraordinary Order of 18,000 Waters

1 September 2025 by Elena

Taco Bell’s ambitious deployment of AI-driven drive-thru technology has drawn significant attention after viral incidents, most notably a prank order totaling 18,000 cups of water. … Read More

Categories Smart Tourism Tags ai drive-thru, customer experience, fast food, innovation, taco bell Leave a comment

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